Shipping policy
Snug Life Deliveries
Get your sofa in days, not months.
You can go from "add to basket" to "actually sitting on it" faster than almost anyone else.
Delivery Charges
Standard Delivery is FREE for UK mainland retail customers (excluding some areas of rural Scotland and the Scottish Highlands).
- Fast-Track 1-Man Delivery is FREE.
- Express Delivery (where available) is £100.
- Saturday Delivery is £100.
- If you require both Express and Saturday Delivery, an additional £200 charge will apply.
Premium 2-Man Delivery
- Orders under £1750 (including VAT): £100
- Orders £1750 or more (including VAT): FREE
Some larger, heavier or more fragile products require our Premium 2-Man Delivery Service.
Where a product requires Premium 2-Man Delivery, this will be clearly stated on the product page and in your shopping basket.
All applicable delivery charges are displayed before you enter your payment details, so there are no surprises at checkout.
A quick heads-up: if you've got any access quirks, a narrow lane, a tight drive, let us know in advance. It really helps us get it right first time, and it means we won't need to add a surcharge later.
Your Delivery
Fast-Track 1-Man Delivery
A kerbside delivery service means your order will be delivered to the front of your property or the nearest safe and accessible point. Orders are typically delivered on a wooden pallet and may require a signature on arrival.
The driver is not required to bring items inside your property, unpack, assemble or position the furniture. Removal of the wooden pallet and any assistance with unloading is at the driver’s discretion and cannot be guaranteed.
- In-stock items: UK mainland delivery is normally within 2–4 working days via a commercial courier.
- Bespoke or made-to-order items: UK mainland delivery is normally within 14 working days of the goods arriving at our warehouse.
- Scotland, the Highlands and Scottish Islands: Delivery normally takes 2–10 working days, depending on your location and available courier routes. Please call us on 020 4636 6477 for further details. Additional delivery charges may apply.
Where available, you may request a preferred weekday for delivery at checkout. We will do our best to accommodate your chosen date, but this cannot be guaranteed and remains subject to stock, item and courier availability.
Larger items and orders may require someone to be present at the delivery address to accept and sign for the goods.
Premium 2-Man Delivery
Whether it's our own delivery team or one of our trusted courier partners, your two-person crew will unpack, position, and assemble your furniture in the room of your choice, then take all the packaging away with them.
- In-stock items: UK mainland delivery within 7-14 working days. We'll be in touch to arrange a date that suits you.
- Scotland and the Highlands: could take up to 4 weeks depending on location, subject to courier routes. Call 020 4636 6477 for details additional charges may apply in some cases.
- Outside UK mainland: please call 020 4636 6477 and we'll sort the details with you.
Click & Collect
Fancy collecting your order yourself? No problem. Once your order is ready, you’re welcome to collect it from our Enfield warehouse within 48 hours.
Please call us on 020 4636 6477 before setting off so we can make sure your order is prepared and ready for collection.
Please note that collections are only available from our Enfield warehouse and cannot be made from any of our showrooms.
Beyond UK Mainland
We can arrange delivery outside mainland UK and internationally. For a personalised shipping quote, email info@snug-life.co or call +44 (0) 20 4636 6477.
- Isle of Wight, Isle of Man & Channel Islands: Send us your delivery address and details of the items you’d like to order. We’ll confirm the best available delivery option, estimated timescale and any additional charges.
- Northern Ireland & Europe: Send us your delivery address and order details and we’ll provide a tailored shipping quote. Please note that duties, taxes and other local charges may not be included in your quotation.
- Republic of Ireland: We’ll provide a tailored shipping quote based on your delivery address and order. Any applicable duties and taxes are not included unless we specifically confirm otherwise.
International Deliveries
For international orders, the price we quote covers delivery into the destination country, not to your door. Once your order lands, a local delivery agent will get in touch for signed clearance documents, this may bring some additional charges, such as VAT or customs duty. Once those are settled, we'll get it to you. If your original order included VAT, we can refund this, just email us proof of completed delivery at info@snug-life.co.
The Delivery Details
A signature is required for our standard palletised delivery. If you'd rather it arrive while you're out, just email our support team to request an unsigned delivery, though please note, if your delivery goes ahead unsigned and unattended, Snug Life can't be held responsible for anything lost, damaged, or stolen. For smaller items, if you're not in, the courier will either reattempt delivery, leave it in a secure place (if you've requested this), or leave a calling card with instructions on rearranging things.
For larger items, if you haven't chosen our Premium delivery, you may need a hand off-loading.
A small number of our products are big enough that they can only travel via our 2-Man Delivery Service. Our specialist carrier will be in touch directly to arrange this, and delivery may take up to 14 working days.
Your delivery date: once your order has been dispatched, the date can't be changed. If you need to move things around, please let us know at least 72 hours before dispatch.
When your delivery arrives:
- Delivery is complete once your order has arrived at the address you gave us and been signed for. Anyone signing must be 18 or over. From that point, the product is your responsibility, and any loss or damage is at your own risk.
- If you've asked us to leave your order without a signature, that's your call, but it means you're taking on responsibility for its completeness and security, and we won't be able to accept claims for short or non-delivery.
- We'll attempt delivery twice, free of charge. If you miss an attempt or aren't available, and don't let us know by 16:00 the day before, a missed delivery charge may apply. This is based on current rates and charged at our discretion.
- If delivery is refused and needs rearranging, we may charge for the second attempt, since we've already met our obligation with the first. Please check you're signing for the right number of packages against the courier's delivery note, and note any shortages on it where you can and let us know within 3 days of delivery. If anything looks damaged on arrival, it's worth checking inside before you sign.
Any questions at all about our terms? Our Customer Service team is always happy to help.